Jetstar Sucks

I didn’t know what to do today so I went to a nearby hotel where I was told you could pay to use the pool.  The hotel was the one I wanted to stay at, but couldn’t because I didn’t book it in time.  The pool was beautiful.

My flight was late leaving Labuan Bajo, but I figured that was ok. I’d just work on my blog. I was wrong. There are no outlets in the airport so I couldn’t charge my computer. I got to the airport in Bali and had to recheck my luggage because I was going from a domestic flight to an international flight and changing airlines. It took me over a half hour to walk to the international terminal. It took forever to find the Jetstar counter because no where did the counter or any of the signs say Jetstar. I went to check in and pay for my excess baggage. The guy first said I couldn’t take the extra bag. What? Then he decided I could, but told me that because I was going to Australia, it was very expensive and I couldn’t afford it. It would be $500. I just stared at him like he was nuts. Then, he decided he would only write down that I had 20 extra kilos. Somehow that brought the price down to $250. But, I had to pay in cash. This makes no sense, but he now has my bags and my passport. I go to the atm to try to pull that much money out and of course, I can’t. He then takes me to another counter as I’m trying to explain that I can’t get that much money. So, he decides I now only have 15 extra kilos which will cost me $185. I wait forever as the couple ahead of me had two tickets and Jetstar randomly changed one of their flights and canceled the other. I’m crying now as I’m pretty sure something illegal is happening and crying seems to be what I do a lot of lately when things get stressful. I finally get to the counter and explain that because I had to pay in cash, that my credit card is now frozen and I won’t be able to buy food or get a taxi when I get to Sydney because they required cash. Oh, you can pay by credit card. Why did you tell me I had to pay cash? So, I try to pay the fee with my other credit card. My card was declined – now the only two cards I have are frozen. The hysterical crying gets me down to $148 which is still ridiculous and I’m pretty sure still illegal, but my bags have already been put on the belt and are gone and they have my passport and boarding card. Maybe I could cry my way into less money, but I have no energy left.

I did manage to call both credit cards and get them reinstated. But, where’s the line between fraud prevention and you fucked me and now I’m stuck in the airport unable to get my baggage or get on a flight or eat? So, this is a bigger airport and still there are no electrical outlets. How is this possible? Right now I hate Indonesia. I get a bottle of water for the plane and some dinner. I’m waiting at the gate and all of a sudden, a SWAT team descends on the gate. Everyone is roughly rounded up, they section off the gate area and make everyone line up to get their bags searched. Everything is allowed on the plane except bottles of water. How is this a security issue? It’s a 5 hour flight and I’m not allowed to have water. I get on the plane and it has the personal movie screens for each seat. You have to pay to watch a movie or tv or play a game. Jetstar is officially the worst airline – Ever.

(c) All rights reserved Kimberly Fiore

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